Refund Policy
Last updated: September 24, 2026
1. Try before you pay
Every free account includes your first move with no signup, then a full 7-day Pro trial with no card required. You won’t be charged anything unless and until you actively choose a paid plan and enter payment details at checkout.
2. First purchase refund
If you upgrade to a paid plan and it’s not for you, email support@onemove.coach within 14 days of your first payment and we’ll issue a full refund — no questions asked, no need to justify it.
3. Renewal refunds
If a subscription renews (monthly or annual) and you didn’t mean to continue, email support@onemove.coach within 7 days of the renewal charge. If you haven’t used the coach meaningfully during that renewed period, we’ll refund it in full. Renewals reported after 7 days, or where the plan was actively used through most of the period, are handled case by case — email us and we’ll take a look.
4. How refunds are processed
All payments run through Lemon Squeezy, our merchant of record. Approved refunds are issued back to your original payment method via Lemon Squeezy, typically within 5–10 business days depending on your bank or card issuer. Refunding a charge ends the associated subscription access at the time the refund is processed.
5. Founding Annual seats
Founding Annual purchases follow the same first-purchase and renewal windows above. If you cancel or refund a Founding Annual subscription, the founding price lock is forfeited — a later resubscription is at the then-current standard price, and the seat may be reassigned once the program is full.
6. How to request a refund
Email support@onemove.coach with the email address on your account and the approximate charge date. We aim to respond within two business days.